Perspective. It’s what we miss when we jump to conclusions. Or jump to our standard response style, as based on our comfort level.
What’s the cost of staying within our standard models, rather than paying attention to what might be the appropriate type of response? Likely, the results might include a lack of understanding, a feeling of not having been heard, or even a brush off of some very valuable information. Every question is unique; every person asking has their own reasons and agenda.
Be careful to respond on the level of the question, pay attention to the human asking, and feel free to up the game a bit! But don’t miss the opportunity completely by responding too quickly or with a familiar data dump. Make it personal. It’s also a great chance to practice your creativity.
Maps and globes
If someone needs directions, don’t give them a globe. It’ll merely waste their time.
But if someone needs to understand the way things are, don’t give them a map. They don’t need directions, they need to see the big picture.